Privacy Policy

Last Updated: 24 February 2025

This Privacy Policy explains how SMITH SCAFFOLDING SOUTH WEST LTD ("we," "us," or "our") collects, uses, stores, and protects your personal data when you interact with our website, insulasw.co.uk ("Website"). We are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

SMITH SCAFFOLDING SOUTH WEST LTD is a company registered in the United Kingdom with company number 11332187. Our registered office is at 24 Stoney Hill, Abbotskerswell, Newton Abbot, Devon, England, TQ12 5LH. We are the data controller responsible for your personal data.

2. What Personal Data We Collect

When you use our Website, particularly when you submit a request for a free quote via our contact form, we may collect the following personal data:

  • Name (First and Last Name) – required

  • Phone Number – required

  • Email Address – required

  • Subject of Inquiry – required

  • Message – required

  • Consent to Sign Up for News and Updates – optional (via a checkbox)

We do not collect any sensitive personal data (e.g., data relating to race, religion, health, or political opinions) through our Website.

3. How We Collect Your Data

We collect personal data directly from you when you voluntarily provide it through our online contact form on the Website. This data is emailed to our secure email account for processing.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to your request for a free quote or inquiry.

  • To contact you via phone or email regarding your inquiry.

  • To send you news and updates if you have opted in to receive them (you can withdraw consent at any time).

  • To improve our services and Website based on your feedback.

Our use of your personal data is necessary for our legitimate interests (e.g., responding to customer inquiries) and, where applicable, based on your consent (e.g., for marketing communications).

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Legitimate Interests: To respond to your inquiries and provide our services effectively.

  • Consent: If you opt in to receive news and updates or agree to non-essential cookies, we rely on your consent to process your data for those purposes. You can withdraw consent at any time by contacting us or managing your cookie preferences.

6. How We Store and Secure Your Data

Your personal data is emailed to our secure email account and stored electronically. We implement appropriate technical and organisational measures to ensure the security of your data, including password protection and restricted access to authorised personnel only.

We retain your personal data for a maximum of two years from the date of collection, after which it will be securely deleted or anonymised. If you withdraw consent for marketing communications, we will stop processing your data for that purpose but may retain it for the purpose of fulfilling your initial inquiry, subject to the two-year retention period.

7. Sharing Your Personal Data

We do not sell, trade, or otherwise transfer your personal data to third parties except as described below:

  • Service Providers: We may share your data with trusted third-party service providers (e.g., email service providers, Squarespace for website hosting) who assist us in operating our Website and providing our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

  • Legal Requirements: We may disclose your data if required by law, regulation, or legal process (e.g., to comply with a court order or regulatory authority).

We do not transfer your personal data outside the UK or the European Economic Area (EEA) unless we ensure an adequate level of protection, such as through standard contractual clauses approved under UK GDPR.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data (subject to legal obligations or legitimate interests).

  • Right to Restrict Processing: You can request that we limit how we use your data.

  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

  • Right to Object: You can object to the processing of your data, including for marketing purposes.

  • Right to Withdraw Consent: If we process your data based on consent (e.g., for marketing or non-essential cookies), you can withdraw it at any time by contacting us or managing your cookie preferences.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, at www.ico.org.uk.

9. Cookies and Tracking Technologies

Our Website is hosted on the Squarespace platform, which uses cookies to enhance functionality and provide analytics. We use two types of cookies:

9.1 Necessary Cookies

These cookies are essential for the Website to function properly and enable key features such as navigation, security, and basic functionality. Examples include:

  • crumb: Prevents cross-site request forgery (CSRF).

  • squarespace-announcement-bar: Prevents the announcement bar from reappearing if dismissed.

  • squarespace-likes: Tracks whether a visitor has “liked” a blog post.

We do not require your consent to use these cookies, as they are strictly necessary for the Website to operate.

9.2 Non-Essential Cookies

These cookies collect information about how you interact with our Website, such as traffic sources and visitor behavior, to populate Squarespace Analytics. Examples include:

  • ss_cvisit: Identifies unique visitors and tracks sessions (expires after 30 minutes).

  • ss_cvt: Identifies unique visitors for analytics purposes (expires after 30 minutes).

We also use third-party cookies if you interact with integrated services (e.g., Google Analytics, Meta Pixel, or embedded content like YouTube videos). These non-essential cookies are only deployed after you provide explicit consent via our cookie banner. You can manage your preferences or withdraw consent at any time by clicking “Manage Cookies” on the banner or contacting us.

We use a cookie banner to inform you about these non-essential cookies and obtain your consent before they are set. You can accept or decline non-essential cookies, and we will block them by default until consent is given.

For more details, please refer to our Cookie Policy (link-to-cookie-policy-if-applicable), which is available on our Website.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: Jarvis@smithscaffolding.co.uk

  • Postal Address: 24 Stoney Hill, Abbotskerswell, Newton Abbot, Devon, England, TQ12 5LH

  • Phone: 07538 818120